Frequently asked question

You can contact us through the “Contact Us” page or via available support channels.

Products can be returned under specific conditions. Please refer to our Return Policy for details.

Orders can only be canceled before shipment. Once shipped, the return policy applies.

You can track your order status through your account or via shipping notifications.

Delivery times vary by location and are usually within 1–3 days inside the UAE.

Prices will clearly indicate whether VAT is included during checkout.

We offer secure payment methods including bank cards and online payment gateways.

Some orders may require an account to ensure order tracking and after-sales support.

You can create an account easily through the registration page using your email or phone number.

CenterBay is a UAE-based e-commerce platform offering a wide range of products with secure payments and fast local delivery.

About us