Refund Policy

At CenterBay, we aim to ensure customer satisfaction. This Refund Policy outlines the conditions under which returns and refunds are accepted.

1. Eligibility for Returns

Products may be eligible for return if:

  1. The item is defective, damaged, or incorrect
  2. The request is submitted within the specified return period
  3. The product is unused and in its original packaging

2. Non-Returnable Items

Certain items are not eligible for return, including but not limited to:

  1. Used or damaged items due to misuse
  2. Items without original packaging
  3. Personalized or customized products

3. Return Process

To initiate a return, please contact our support team with your order details. Approved returns must be sent as per the provided instructions.

4. Refund Method

Refunds will be processed to the original payment method after the returned item is inspected and approved.

5. Refund Timeframe

Refund processing times may vary depending on the payment provider and bank policies.

6. Shipping Costs

Shipping fees are non-refundable unless the return is due to an error on our part.

7. Order Cancellation

Orders may be canceled only before they are shipped. Once shipped, the return policy applies.

8. Policy Changes

CenterBay reserves the right to update this Refund Policy at any time. Updates will be effective upon posting.