Return Policy

At CenterBay, we strive to provide a smooth and transparent shopping experience. This Return Policy explains the conditions and process for returning products purchased through our platform.

1. Return Period

Customers may request a return within a specified period from the date of delivery, provided the product meets the return conditions.

2. Return Conditions

To be eligible for return:

The product must be unused and in its original condition
Original packaging, tags, and accessories must be intact
Proof of purchase must be provided

3. Items Not Eligible for Return

The following items cannot be returned:

Products damaged due to misuse
Items missing original packaging or accessories
Customized or made-to-order products
Digital products or downloadable content

4. Return Request Process

To request a return, please contact our support team with your order details. Returns without prior approval may not be accepted.

5. Inspection & Approval

Returned items will be inspected upon receipt. CenterBay reserves the right to approve or reject the return based on the product condition.

6. Return Shipping

Customers may be responsible for return shipping costs unless the return is due to an error on our part.

7. Replacement or Refund

Upon approval, the customer may be offered a replacement or refund in accordance with our Refund Policy.

8. Policy Updates

CenterBay reserves the right to modify this Return Policy at any time. Changes will be effective once published.

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Return Policy

1. Return Period

2. Return Conditions

3. Items Not Eligible for Return

4. Return Request Process

5. Inspection & Approval

6. Return Shipping

7. Replacement or Refund

8. Policy Updates

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