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Cancellation Policy

At CenterBay, we understand that customers may need to cancel orders. This Cancellation Policy explains when and how order cancellations are allowed.

1. Order Cancellation Before Shipment

Customers may cancel their order before it is shipped. Once the order has been processed or shipped, cancellation will no longer be possible.

2. How to Request Cancellation

To request an order cancellation, please contact our support team as soon as possible with your order number and details.

3. Cancellation After Shipment

If an order has already been shipped, it cannot be canceled. In such cases, customers may refer to our Return and Refund Policies once the product is delivered.

4. Refund for Canceled Orders

If the cancellation request is approved before shipment, a refund will be processed to the original payment method, subject to payment provider processing times.

5. Non-Cancellable Orders

Certain orders may not be eligible for cancellation, including:

  1. Customized or made-to-order products
  2. Digital products or downloadable content

6. Delays & Exceptions

CenterBay is not responsible for delays in processing cancellation requests due to technical issues or third-party service providers.

7. Policy Changes

CenterBay reserves the right to modify this Cancellation Policy at any time. Updates will be effective upon posting on the platform.